Having a tool where you can collect and organize your customers’ information is vital for any company, at least this is what we think at Oct8ne and Webtrekk. Customer Relationship Manager is still a term that encompasses a wide set of features. Not only does this let you centralize your customer’s data but you canKeep reading

Of all the channels that can bring us qualified traffic and sales to our online store, e-mail is still the most consistent and the one that provides the best ROI. However, getting our customer’s contact information isn’t as simple as asking them and waiting patiently for them to facilitate it.

Textura is a great reference for home decor. Since 1979, every home lover has brought the harmony of this brand to their home. Its products, which trend toward simplicity, make up an extensive catalog and therefore, assistance is very personal to the brand, “Behind every recommendation there’s a team of people who know our catalog.”

The Internet has changed everything for businesses and customers. In a world where contact routes, advertising effects, and sales channels are multiplied, customer service has to be multi-channel to meet the customer’s expectations.

Onetrend that’s been upheldsince the beginning of modern marketing is customer-centric companies. Focusing everything on the customer was already being done in retail at the start of the last century and it’s now being adopted consistently by modern e-commerce. Why? Because it works.

We have a tendency to divide a company’s different departments like they’re watertight. In this post we are going to talk about how the customer’s experience can do a lot for your website’s customer service.

The number of devices compatible with voice assistants is increasing. From speakers to smartphones, it always seems like we have someone ready to answer our questions and help us. This is true in all areas, but do voice assistants also have a role in customer service, or will they?

It’s been a while since Electrodomésticos Miró started working with us. This specialized e-commerce has an extensive product catalog because it extends its market niche to other sectors like technology, computers, photography or phones, in addition to large and small appliances. We spoke with Francesc Barrio, CCO of Somos Sinapsis, an agency that manages e-commerce,Keep reading

For many companies, customer service is simply a support department. But you should rethink it: you have toredefine the concept of customer service to make it more human, closer, visual and ‘physical’ and consequently, it will be more effective and more sales-oriented.