Optimize customer service with Artificial Intelligence

Choose the chatBot you want to use
  • OCT8NE BOT
  • EXTERNAL BOT
Our Bot works with Artificial Intelligence that enables it to maintain a fluent conversation with your customers and solve the most frequent doubts. The Bot understands visitors’ natural language and answers their inquiries automatically.
If you already work with your own chatBot or have hired an external service, you can seamlessly integrate it with our live chat. The advantage of using Oct8ne’s Bot is that you don’t have to train it and you can easily customize your answers.

Assistance 24/7

Do not make your customers wait. The most frequent questions are repeated again and again in e-commerce and online businesses. Our chatBot will greet you and answer your questions in a matter of seconds.

Optimizing agents’ work

If the Bot responds to customers’ most common questions, it helps filter the agents’ work so they can dedicate themselves fully to giving personalized advice and the shopping experience.

Increase Conversion

By allowing agents to focus on personalizing the shopping experience, they can talk to potential customers to close more sales by proactively offering them products.

Artificial intelligence

It’s able to gather information and learn from the conversations it has with different users. This way, with each interaction it improves understanding and the type of response it gives

Natural multi-language

Recognizes similar phrases in different forms and understands the natural language of a person in any language. With this operation, the Bot correctly interprets the questions and does not ask the user to repeat them. In addition, if a customer prefers to speak with an agent, he can do so by typing ‘agent’.

Easy to set up

You can add and change a number of questions and answers. You just need to access the dashboard and configure the texts to adapt them to your business. No complications!

Thanks to the history offered by this tool, our agents know our clients, so they can help them, advise them and guide them in a personalized way.
Raül Lleberia, Drim Manager, DRIM.ES

Next features:

Reporting

Ready to give Oct8ne a try?

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If you have a question, want a demonstration of our product, or need a custom solution, we’re here to help you!

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