Agents can smoothly transfer sessions to each other or chat with a seasoned co-worker to get help. No more getting stumped by difficult customer questions or product recommendations.
Agents can manage customer expectations by toggling between “Available” or “Away.” No one logged in? You can display an after-hours message and an email contact form, or nothing at all.
It’s easy to craft automated greetings and avatar images. Want to save even more time? Create commonly used phrases and shortcuts for recurring questions.
Have resources you want to show a customer that aren’t on your site? No problem. Upload images and videos into the shared catalog for quick access during a chat.
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