Insights

Four reasons to improve your customer service before Black Friday

Black Friday kicks off a great time for e-commerce, as we enter the months with the most traffic and sales in online stores. And just days before Black Friday, surely your campaigns, strategy and website are more than ready. However, there’s a crucial factor in conversion that’s always left out: customer service. According to aKeep reading

Success story: Decántalo increases its CRO to 20% by proactively and visually recommending its wines

Do we eat with our eyes? Decántalo is an e-commerce specializing in Spanish and international wines who, through their online store, have created a space for the whole winemaking sector: wineries, sommeliers and consumers. From their over 1000 m2 Barcelona warehouse, they manage the entire sales process: product stocking, wine conservation, logistics and personalized assistanceKeep reading

Why visual customer service is essential for B2B companies

Contact with customer service is one of the most important factors in the customer experience lifecycle. When B2B companies offer products and / or services for commercial purposes, they require a more complete purchasing process: the relationship is longer and they need continual assistance. If you’re a B2B company, are you emphasizing the customer experienceKeep reading

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