Let’s see how (and why) to integrate Oct8ne with Analytics. If you’re not using this option yet, you’re not taking full advantage of the tool’s potential at the strategic level, in terms of the analytical possibilities provided by the livechat.
Sometimes we overthink something that is objectively unquestionable: customer service agents are the ones who have the most contact with users. In fact, sometimes they are the only people customers have a direct interaction with.
We have new developments to make the user experience even fullerfor all customers and make your agents’ work easier. In this update, Oct8ne incorporates two integrations and a new feature into the chat.
03/26/2018 - Beatriz Rojo
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