Insights

Write SEO-friendly blog posts like an expert

You may have your blog all set and your putting to use your awesome blog-writing skill but are getting the desired traffic? If you want more and you know that you deserve more recognition, you need to make your blog SEO-friendly. If you don’t optimize the posts correctly, you won’t be able to drive trafficKeep reading

How to reduce e-commerce costs thanks to customer service

When we talk about e-commerce, we’re talking about an investment. To open an online store, we need a budget: the cost of the website, maintenance, payment gateway, stock, photos and logistics. To position it, we need to spend money on SEO; to capture traffic, on SEM; and to retain customers, on e-mail marketing and customerKeep reading

How to give customer service a personal touch when using a livechat

Connecting with the customer is essential. There are a ton of statistics that confirm it, like 64% of consumers believe that the customer experience is more important than the price when they decide to make a purchase. At Oct8ne, we always talk about the importance of personalization, but how do we get that personal touch?Keep reading

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