{"id":16078,"date":"2021-08-25T09:19:40","date_gmt":"2021-08-25T09:19:40","guid":{"rendered":"https:\/\/oct8ne.com\/?page_id=16078"},"modified":"2021-08-25T09:19:40","modified_gmt":"2021-08-25T09:19:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/oct8ne.com\/pt-br\/faqs","title":{"rendered":"FAQ’s"},"content":{"rendered":"
[vc_row][vc_column][mk_fancy_title tag_name=”h1″ color=”#4f4f4f” size=”24″ font_weight=”bold” margin_top=”18″ margin_bottom=”0″ font_family=”none” responsive_align=”left”]Peguntas frequentes[\/mk_fancy_title][vc_tta_accordion style=”outline” shape=”square” color=”orange” c_icon=”chevron” c_position=”right” active_section=”0″ no_fill=”true” collapsible_all=”true” el_class=”acordeon-faq acordeon-no-margin”][vc_tta_section title=”O que \u00e9 um um agente?” tab_id=”pregunta-01″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628253423407{margin-bottom: 0px !important;}”]Os agentes s\u00e3o as pessoas que usar\u00e3o a Oct8ne como parte do seu departamento de atendimento ao cliente. Cada agente ter\u00e1 um perfil com seu pr\u00f3prio e-mail para acessar o painel de controle.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”O que \u00e9 uma licen\u00e7a e quantas tenho que contratar?” tab_id=”pregunta-02″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628253704584{margin-bottom: 0px !important;}”]O n\u00famero de licen\u00e7as que voc\u00ea contrata corresponde ao n\u00famero de agentes que est\u00e3o dispon\u00edveis ao mesmo tempo em seu painel de controle. Voc\u00ea poder\u00e1 registrar todos os agentes\u00a0 que precise, mas a quantidade\u00a0 de agentes que poder\u00e3o se conectar simultaneamente ser\u00e1 o mesma quantidade de licen\u00e7as que voc\u00ea contratou . Ou seja, se voc\u00ea contratar tr\u00eas licen\u00e7as, tr\u00eas agentes poder\u00e3o ser conectados ao mesmo tempo, mesmo que voc\u00ea tenha cadastrado 10 usu\u00e1rios diferentes.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Posso alterar o n\u00famero de agentes que utilizo?” tab_id=”pregunta-03″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628253899775{margin-bottom: 0px !important;}”]Sim. A medida que cres\u00e7a seu neg\u00f3cio, voc\u00ea pode adicionar mais agentes no seu painel de controle. Tamb\u00e9m poder\u00e1 editar o eliminar agentes a qualquer momento.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Posso alterar o n\u00famero de licen\u00e7as que tenho contratadas?” tab_id=”pregunta-04″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628254144555{margin-bottom: 0px !important;}”]Sim. Desde seu painel de controle voc\u00ea poder\u00e1 aumentar ou diminuir o n\u00famero de licen\u00e7as sem ter que contactar\u00a0 conosco. O valor ser\u00e1 recalculado no momento que voc\u00ea adicione ou elimine licen\u00e7as.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Como posso pagar?” tab_id=”pregunta-05″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628254360999{margin-bottom: 0px !important;}”]Voc\u00ea pode pagar o valor mensal ou anual. Se voc\u00ea escolher um plano anual, ter\u00e1 um desconto por isso. N\u00e3o existe nenhum tipo de fidelidade e voc\u00ea pode gerenciar suas informa\u00e7\u00f5es de faturamento a partir do painel de controle.<\/p>\n

O pagamento pode ser feito por cart\u00e3o de cr\u00e9dito, Paypal, D\u00e9bito Direto, Transfer\u00eancia Banc\u00e1ria, Confirming.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Necessito passar os dados do meu cart\u00e3o de cr\u00e9dito para registrarme?” tab_id=”pregunta-06″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628254860099{margin-bottom: 0px !important;}”]N\u00e3o. Durante os 14 dias de Free Trial (prova) n\u00e3o te pediremos nenhum dado banc\u00e1rio. Uma vez que termine o per\u00edodo de prova, o cadastro passar\u00e1 de Free Trial para a vers\u00e3o Free at\u00e9 que voc\u00ea atualize a conta com os dados do seu cart\u00e3o.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Meus agentes ou clientes tem que instalar algo para utilizar Oct8ne?” tab_id=”pregunta-07″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628255269814{margin-bottom: 0px !important;}”]N\u00e3o. Oct8ne n\u00e3o requer nem instala\u00e7\u00f5es nem downloads de nenuhum tipo. Funciona totalmente na nuvem (Cloud-based System) e para acceder ao painel de controle voc\u00ea s\u00f3 tem que abrir o navegador. Como o Chat se instala no seu website, os clientes ir\u00e3o v\u00ea-lo como parte dele.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Posso ver o que est\u00e1 na tela do cliente? E eles podem ver minha tela?” tab_id=”pregunta-08″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628255731428{margin-bottom: 0px !important;}”]N\u00e3o. A Oct8ne respeita a privacidade. Nossa ferramenta funciona estritamente para visualizar imagens ou v\u00eddeos de forma sincronizada somente dentro de um espa\u00e7o compartilhado: A Tela Interativa. Nenhuma das partes ser\u00e1 capaz de ver a tela da outra enquanto usa o Chat e a Tela interativa . Se for necess\u00e1rio, voc\u00ea pode acessar a op\u00e7\u00e3o (compartilhamento de tela) ou videochamada, mas deve ativar esta op\u00e7\u00e3o e aceit\u00e1-la para ambas as partes. Oct8ne ir\u00e1 notific\u00e1-lo se voc\u00ea concorda ou n\u00e3o em compartilhar sua tela ou fazer uma chamada de v\u00eddeo.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Tenho que atender 24 horas por dia no meu site?” tab_id=”pregunta-09″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628255963631{margin-bottom: 0px !important;}”]Claro que n\u00e3o! Voc\u00ea pode usar Oct8ne sempre que quiser, mas tamb\u00e9m pode definir o hor\u00e1rio de atendimento ao cliente. Quando n\u00e3o houver um agente conectado, o cliente pode deixar uma mensagem no formul\u00e1rio de contato ou voc\u00ea pode ativar o nosso Chatbot para responder por meio de fluxos de resposta e Intelig\u00eancia Artificial.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Oct8ne vai afetar a velocidade do meu website?” tab_id=”pregunta-10″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628256234645{margin-bottom: 0px !important;}”]N\u00e3o. A Oct8ne carrega rapidamente juntamente com seu Website. Al\u00e9m disso, todas as intera\u00e7\u00f5es que ocorrem no Oct8ne s\u00e3o armazenadas e gerenciadas em nossos servidores, n\u00e3o nos seus.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Posso instalar Oct8ne mesmo que no meu website n\u00e3o esteja criado um e-commerce?” tab_id=”pregunta-11″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628256666717{margin-bottom: 0px !important;}”]Sim. Voc\u00ea pode instalar o Oct8ne em qualquer Website.Voc\u00ea s\u00f3 precisa colar nosso c\u00f3digo de script em sua p\u00e1gina ou usar nossa API e poder\u00e1 come\u00e7ar a trabalhar. Al\u00e9m disso, nosso servi\u00e7o t\u00e9cnico sempre estar\u00e1 \u00e0 sua disposi\u00e7\u00e3o para ajud\u00e1-lo em tudo o que voc\u00ea precisar. Voc\u00ea pode revisar todos os plug-ins que temos para instal\u00e1-los em diferentes plataformas.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Existe alguma diferen\u00e7a entre a instala\u00e7\u00e3o por plugin, c\u00f3digo script o API?” tab_id=”pregunta-12″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628256966185{margin-bottom: 0px !important;}”]Sim. Com cada tipo de instala\u00e7\u00e3o obt\u00eam-se funcionalidades diferentes. Se a instala\u00e7\u00e3o da Oct8ne for atrav\u00e9s do nosso plugin ou integr\u00e1-la atrav\u00e9s da API, voc\u00ea poder\u00e1 acessar o cat\u00e1logo da loja em tempo real, conferir os produtos e adicionar itens ao carrinho do cliente a partir do Chat.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Funciona em celular ou tablet? \u00c9 responsivo?” tab_id=”pregunta-13″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628257265665{margin-bottom: 0px !important;}”]Sim, Oct8ne \u00e9 totalmente personaliz\u00e1vel e foi otimizado para celulares e tablets. Al\u00e9m disso, os agentes que atendem pelo telefone ou qualquer outro dispositivo port\u00e1til, poder\u00e3o faz\u00ea-lo usando nosso aplicativo.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Posso personalizar o aspecto da Oct8ne para que se adapte ao meu estilo corporativo?” tab_id=”pregunta-14″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628257545422{margin-bottom: 0px !important;}”]Sim. Nosso produto permite que voc\u00ea carregue seu logotipo e selecione uma combina\u00e7\u00e3o de cores, al\u00e9m de escolher pontos de acesso e canais de comunica\u00e7\u00e3o como e-mail, telefone ou chat. Voc\u00ea pode criar facilmente links com estilos CSS e que ativem o Visor da Oct8ne de qualquer lugar em seu site.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Posso integrar cat\u00e1logos distintos para o meu Website multidom\u00ednio?” tab_id=”pregunta-15″][vc_column_text el_class=”font-size-16″ css=”.vc_custom_1628257657446{margin-bottom: 0px !important;}”]Sim, mas ser\u00e1 necess\u00e1rio entrar em contato conosco. Se voc\u00ea tiver uma URL onde est\u00e1 atualizado o arquivo com os produtos dos diferentes dom\u00ednios, Oct8ne poder\u00e1 baix\u00e1-lo a cada X dias e manter os cat\u00e1logos atualizados.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

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