Tips customer service

Summer arrives and we all start planning our summer vacation, if we haven’t done so already, even if we still don’t know what the COVID-19 restrictions will bring. But if you’re [...]

Livechat is one of the easiest and fastest ways for customers to contact your company. That it’s an immediate channel explains why 83% of customers prefer to interact through chat. These customer [...]

We talk about many fundamental characteristics of customer service: immediacy, automation, omnichannel, personalization, etc. Customers are getting more demanding and we have to adapt to their [...]

We are living in memorable times and that is especially true for the e-commerce sector. COVID-19 has accelerated both the rate of e-commerce penetration and sales growth in virtually every [...]

2020 has been a tough year. But, for the e-commerce field, it has been a very positive year. Due to the COVID-19 situation, many companies have had to switch to digital and many users – who [...]

Contact with customer service is one of the most important factors in the customer experience lifecycle. When B2B companies offer products and / or services for commercial purposes, they require [...]

When we talk about e-commerce, we’re talking about an investment. To open an online store, we need a budget: the cost of the website, maintenance, payment gateway, stock, photos and logistics. To [...]

Connecting with the customer is essential. There are a ton of statistics that confirm it, like 64% of consumers believe that the customer experience is more important than the price when they [...]

Of all the channels that can bring us qualified traffic and sales to our online store, e-mail is still the most consistent and the one that provides the best ROI. However, getting our customer’s [...]

The Internet has changed everything for businesses and customers. In a world where contact routes, advertising effects, and sales channels are multiplied, customer service has to be multi-channel [...]