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Tips customer service

 Top trend 2021: Why your website need a conversational chatbot
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By Beatriz Rojo
In Tips customer service
Posted 15 March 2021

Top trend 2021: Why your website need a conversational chatbot

2020 has been a tough year. But, for the e-commerce field, it has been a very positive year. Due to the COVID-19 situation, many companies have had to switch to digital and many users – who [...]

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 Why visual customer service is essential for B2B companies
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By sinapsis
In Tips customer service
Posted 31 March 2020

Why visual customer service is essential for B2B companies

Contact with customer service is one of the most important factors in the customer experience lifecycle. When B2B companies offer products and / or services for commercial purposes, they require [...]

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 How to reduce e-commerce costs thanks to customer service
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By sinapsis
In Tips customer service, Uncategorized
Posted 11 December 2019

How to reduce e-commerce costs thanks to customer service

When we talk about e-commerce, we’re talking about an investment. To open an online store, we need a budget: the cost of the website, maintenance, payment gateway, stock, photos and logistics. To [...]

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 How to give customer service a personal touch when using a livechat
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By sinapsis
In Tips customer service
Posted 11 December 2019

How to give customer service a personal touch when using a livechat

Connecting with the customer is essential. There are a ton of statistics that confirm it, like 64% of consumers believe that the customer experience is more important than the price when they [...]

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 How and when to request a customer’s email address
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By Jordi Ordonez
In Tips customer service
Posted 26 June 2019

How and when to request a customer’s email address

Of all the channels that can bring us qualified traffic and sales to our online store, e-mail is still the most consistent and the one that provides the best ROI. However, getting our customer’s [...]

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 The four main benefits of customer service software
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By sinapsis
In Tips customer service
Posted 17 November 2016

The four main benefits of customer service software

Have you ever considered the time we spend looking at a web page’s statistics and trying to interpret what implementations for improvement we can derive from that data? Many of us have asked this [...]

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