Empowering your team with AI: discover Help me write, Copilot, and Session summary
Summary
We often associate artificial intelligence with process automation, but it also serves to complement and empower your human teams across Web, WhatsApp, email, Facebook Messenger, and Instagram. Through features like Help me write, Copilot, and Session summary, Oct8ne’s technology allows your human agents to:
- Respond faster
- Unify your brand tone
- Share accurate catalog information
- Get up to speed on context in seconds
- Boost productivity and operational efficiency
The role of AI in customer service teams
We often associate artificial intelligence with process automation; for instance, creating an agent that recommends products or services and offers ultra-personalized 24/7 support. But there are other uses for this technology: complementing and empowering human teams to achieve better results across:
- Web
- Facebook Messenger
We are talking about features that allow your customer service team to rely on AI to make their work much simpler, freeing them up to focus on tasks that truly add value to the business.
Oct8ne’s new AI features to empower your team
Help me write
We created this feature so your agents stop spending so much time figuring out what to say. From now on, they won’t have to write from scratch.
Generation and editing using instructions
Agents will be able to give instructions to the AI to generate the entire message, or write an initial draft and ask the technology to:
- Change the tone: Make it more or less formal
- Adjust length: Shorten or expand it
- Correct grammar and style
Set up an AI Agent as Copilot
Imagine if this new tool knew you inside out and could edit or generate texts exactly as you would. Adding, furthermore, key data about your business, such as:
- Shipping and return policies
- Payment methods
- Any other details from your catalog
Well, this is possible if you set up an AI Agent as Copilot so it feeds on all the information you add to its knowledge base. This way, Help me write is capable of drafting response proposals with absolute precision, as well as suggesting actions to the agent based on customer needs—for example, suggesting and searching for products.
Automatic contextual responses with the “Generate” button
And we make it even easier for you: what if you didn’t even need to write an instruction or a first draft?
We have added the “Generate” button: when you click it, the artificial intelligence will understand the context of the query and create a message ready to send. All you need to do is click, review, and click once more to reply.
Session summary
Everything sounds great so far, but let’s consider a very common scenario in support teams across most companies:
A customer contacts the store, has a lengthy chat (either with an AI Agent or a human), and sometime later writes back with further questions. The agent in charge has to re-read the entire past conversation to understand the case, taking away valuable minutes from the person stepping in to help.
That is why we created the Session summary: Losing time reading endless chat threads is a thing of the past. With this new feature, the system generates a clear, automatic summary of everything discussed during the session, allowing any agent to get up to speed in seconds before continuing the interaction or transferring the query.
AI at the service of your human team
This package of new features allows your team to:
- Respond in less time and without repetitive tasks.
- Unify your brand tone and voice across every channel.
- Share store information with total accuracy.
- Understand the context in seconds thanks to automatic chat summaries.
The result? Operational efficiency, less overwhelmed agents, and maximum optimization of your resources.
Boost your team’s productivity
Does your team have the right support? Try Oct8ne and multiply your agents’ productivity from day one.
