The only conversational platform with visual support
Show products in real-time to personalize the shopping experience and increase your business’s sales through customer service.
Serve your customers from the live chat, with the chatbot, through WhatsApp, Facebook Messenger or video call.
Visual customer service: Live Chat + Coviewer
Oct8ne’s coviewer is an interactive space within the chat shared by agents and customers that lets you view images and videos of the products in your catalog. You can both use the zoom function simultaneously and draw on the items in your store to easily assist users, which helps you close more sales.
«We can directly show a user the product they are looking for. We save them time and streamline our sales process. Oct8ne exceeds our expectations»
Laura Cabrera – E-commerce Department – Textura
Oct8ne’s hybrid chatbot gives an automatic response to your customers in less than a second. You can choose the AI or conversational bot system to attend your customers 24/7. When they need personalized advice, the bot will transfer the conversation to an agent.
«Our company knows that the user must be able to buy a product in the most comfortable, fast and simple way possible. And for that, it is necessary to have an effective customer service »
Sandra Villar – Head of customer support – IATI Seguros
Catalog integration with WhatsApp and Facebook Messenger makes communication with your website’s users even easier, while streamlined management on the same control panel speeds up the agents’ work.
«We want Oct8ne to have our WhatsApp as well, so that the consultant doesn’t get caught up and the customer can process transactions like returns through the WhatsApp bot easily without the consultant’s help»
Juan Camilo Torregrosa – Patprimo
Benefits of Oct8ne
Thanks to the experience provided by our software, you’ll convert your customer service into a sales team who will be able to give personalized advice
to each customer by showing them the products that best align with what they are looking for.
Bring the online experience closer to that of a physical store and break the visual barrier!
Showing products visually strengthens the decision to make a purchase and you can increase conversion by up to 30%
Less cart abandonment
80% of users do not complete the purchasing process. With Oct8ne you can reduce cart abandonment up to 33%
70% of customers revisit the website within a month. The conversion rate of these returns reaches up to 20%