The only chat with visual customer service
Show products in real-time to personalize the shopping experience and increase sales for your business.
Visual customer service: Live Chat + Coviewer
Oct8ne’s coviewer is an interactive space within the chat shared by agents and customers that lets you view images and videos of the products in your catalog. You can both use the zoom function simultaneously and draw on the items in your store to easily assist users, which helps you close more sales.
«We can directly show a user the product they are looking for. We save them time and streamline our sales process. Oct8ne exceeds our expectations»
Laura Cabrera – E-commerce Department – Textura
Predictive segmentation: Triggers
Our predictive algorithms segment your business and automatically detect the best time to contact a potential customer and offer help with a message personalized to their situation.
«We use triggers to automatically offer help to users who have been browsing the page for a while and this has allowed 42% of our visits to contact us»
Alessandro Melis – Doctor – Farmacia di Fiducia
Oct8ne’s hybrid chatbot responds to your customers automatically in less than a second. You can choose the Artificial Intelligence system or conversational chatbot to serve your customers 24/7 and when they need personalized advice, the bot will transfer the conversation to an agent.
«We know the needs of our clients and we have been able to parameterize them in the bot. It has been easy and enriching for us to incorporate automation. Its functionalities and configuration have allowed us to develop a very agile implementation in our different markets and departments»
Sandra Villar – Customer Service Department – IATI
Benefits of Oct8ne
Thanks to the experience provided by our software, you’ll convert your customer service into a sales team who will be able to give personalized advice
to each customer by showing them the products that best align with what they are looking for.
Bring the online experience closer to that of a physical store and break the visual barrier!
Showing products visually strengthens the decision to make a purchase and you can increase conversion by up to 30%
Less cart abandonment
80% of users do not complete the purchasing process. With Oct8ne you can reduce cart abandonment up to 33%
70% of customers revisit the website within a month. The conversion rate of these returns reaches up to 20%