Success story: Dogbauer and the Oct8ne Bot

Dogbauer, an Italian company specializing in the production of dog food, successfully implemented the Oct8ne bot to improve customer support and increase conversions on its e-commerce platform. The need to provide effective support 24/7, especially outside working hours, was the main driver behind this strategic decision.

The need for continuous support

Dogbauer faced a situation where it was not possible to respond to customers in real time, both during working hours and, more importantly, when staff was unavailable. This was a critical issue since many purchases were made on weekends or in the evening when customers had more time to browse and shop. For this reason, the company decided to adopt an automated solution that could operate on the website 24/7.

Choosing Oct8ne: A tailored approach

After a negative experience with another software, Dogbauer was initially skeptical. However, the demonstration provided by the Oct8ne team, supported by success stories and a thorough analysis of the company’s needs, convinced Dogbauer to test the bot. Thanks to a close collaboration between Dogbauer and the Oct8ne team, the bot was customized to meet the company’s specific needs, such as guiding customers in choosing the most suitable products.

Implementation: A successful collaboration

Dogbauer’s deep knowledge of the industry and the Oct8ne team’s technical expertise made it possible to build a system that significantly improved customer interactions. The bot was configured to answer frequently asked questions, recommend products, and guide customers toward purchasing the most suitable items.

Results: increased conversions and customer satisfaction

The chatbot implementation has had a positive impact in several areas:

1. 1. Conversions: In the last six months, Dogbauer has recorded over 3,000 conversions, demonstrating the effectiveness of the tool in guiding customers toward purchases.
   2. Reduced Workload: The bot has decreased phone and email inquiries, allowing the team to focus on other strategic activities. When necessary, staff can manually intervene to assist customers in real time.
   3. Customer Experience: Customers have appreciated the ability to receive immediate assistance, especially first-time buyers who often need guidance in choosing between Dogbauer’s products.

Competitive positioning

Thanks to this innovation, Dogbauer has managed to compete with larger and more structured companies, ranking among the top Italian e-commerce businesses in terms of customer satisfaction. This success is a testament to the added value the bot provides in creating a superior shopping experience.

Future prospects

Dogbauer looks to the future with plans to implement additional artificial intelligence features and integrate the bot with other channels, such as social media and messaging apps. This omnichannel strategy aims to further strengthen customer relationships by extending support beyond the website.

The adoption of the Oct8ne bot has been a turning point for Dogbauer, demonstrating how a small company can compete with industry giants through innovative technological solutions. This success story highlights the importance of a customer-centric strategy to stand out in the e-commerce market.

Companies of all sizes trust Oct8ne to increase their sales: