The ease of booking and canceling appointments via WhatsApp

Azopardo has implemented Oct8ne’s chatbot on WhatsApp to allow its users to manage a variety of tasks quickly and easily. Previously, to schedule an appointment, it was necessary to make a phone call, but how convenient is this channel? You have to wait for a response, then check availability with the customer service agent until a suitable date and time is found for both the center and the patient.

For this reason, Azopardo has implemented Oct8ne’s chatbot on its WhatsApp to simplify all processes related to booking and canceling appointments, as well as other administrative tasks. This way, patients can easily manage their reservations in just minutes.

Instant medical information and results

The ability to book and cancel appointments is just one of the features that Azopardo Medical Center considered when configuring its Oct8ne chatbot on WhatsApp. It has also added useful information such as preparation instructions for specific tests or access to medical results by simply selecting the desired option on the chatbot. In this way, they have automated their customer service, optimizing their resources and offering important information to their patients instantly.

For example, imagine you’ve booked an appointment for a blood test, but you’re not sure if any specific preparation is required. Simply chat with the bot, select the appropriate options, and you’ll quickly receive all the necessary information.

The importance of providing quality service in a service-based company

Do you offer services? Have you ever wondered about the experience your customers have? If not, we recommend you do because some people might choose another company due to a lack of quality attention on your website.

Let’s use an example. Imagine Azopardo Medical Center hadn’t implemented Oct8ne’s chatbot on WhatsApp and only took appointment bookings by phone. While this channel has many benefits, it also has drawbacks, such as the ease of becoming overwhelmed by a large volume of calls, not to mention the need for a large customer service team to handle all the demand.

Here’s the key point: if a patient tries to call multiple times to schedule a medical appointment but can’t get through, they will likely look for another center where they can quickly get a response and secure an appointment with the needed specialist as soon as possible.

With a chatbot, it’s possible to automatically and instantly respond to all inquiries, only transferring to human agents those more complex cases.
This way, patients receive immediate assistance, and the company can optimize its resources to focus on more complex tasks, while automating the more repetitive issues.

Do you run a service-based company?

Schedule a short demo and improve your user experience just like Azopardo Medical Center has done. 

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