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Monthly Archive for: "April, 2019"
 Multi-channel customer service: a necessity
0
By sinapsis
In Uncategorized
Posted 26 April 2019

Multi-channel customer service: a necessity

The Internet has changed everything for businesses and customers. In a world where contact routes, advertising effects, and sales channels are multiplied, customer service has to be multi-channel [...]

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 Why you should have a customer-centric company
0
By sinapsis
In Uncategorized
Posted 26 April 2019

Why you should have a customer-centric company

Onetrend that’s been upheldsince the beginning of modern marketing is customer-centric companies. Focusing everything on the customer was already being done in retail at the start of the last [...]

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 What usability can do for customer service (and vice versa)
0
By sinapsis
In Uncategorized
Posted 26 April 2019

What usability can do for customer service (and vice versa)

We have a tendency to divide a company’s different departments like they’re watertight. In this post we are going to talk about how the customer’s experience can do a lot for your website’s [...]

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 Voice assistants and the future of customer service
0
By sinapsis
In Uncategorized
Posted 9 April 2019

Voice assistants and the future of customer service

The number of devices compatible with voice assistants is increasing. From speakers to smartphones, it always seems like we have someone ready to answer our questions and help us. This is true in [...]

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