How to integrate Oct8ne with Microsoft Dynamics
Oct8ne integrates 100% with the Microsoft Dynamics ticketing system. With the integration you will be able to:
- Send tickets to Dynamics manually or automatically when the conversation ends.
- View information on Dynamics tickets during a conversation with a customer.
- Generate tickets from the contact form.
- Generate fully customizable tickets from the chatbot.
To integrate Oct8ne with Dynamics, send the following information to our technical team (firstname.lastname@example.org):
- CRM URL
- User e-mail
- Discovery Service URL
- Unique instance name