Tips customer service

Connecting with the customer is essential. There are a ton of statistics that confirm it, like 64% of consumers believe that the customer experience is more important than the price when they [...]

Of all the channels that can bring us qualified traffic and sales to our online store, e-mail is still the most consistent and the one that provides the best ROI. However, getting our customer’s [...]

The Internet has changed everything for businesses and customers. In a world where contact routes, advertising effects, and sales channels are multiplied, customer service has to be multi-channel [...]

Onetrend that’s been upheldsince the beginning of modern marketing is customer-centric companies. Focusing everything on the customer was already being done in retail at the start of the last [...]

The number of devices compatible with voice assistants is increasing. From speakers to smartphones, it always seems like we have someone ready to answer our questions and help us. This is true in [...]

For many companies, customer service is simply a support department. But you should rethink it: you have toredefine the concept of customer service to make it more human, closer, visual and [...]

Recently, we’ve seen how e-commerce is dealing with different marketplaces. As if the competition that exists in the current market wasn’t enough, we added a few giants to the equation. In this [...]

Sometimes we overthink something that is objectively unquestionable: customer service agents are the ones who have the most contact with users. In fact, sometimes they are the only people [...]

Let’s review the customer service trends for 2018. It’s the beginning of the year and we’ve got time to look at what will make customers happy in the upcoming months. Don’t forget that a happy [...]

Do you have an online eCommerce business? If so, you’re one of the thousands of online retailers who have discovered the joy of owning your own business online. Creating a passive income [...]