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Tips customer service

10 reasons why your ecommerce needs a blog
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By Fabrizio Scaglione
In Blog, Tips customer service, Tips e-commerce
Posted 30 August 2022

10 reasons why your ecommerce needs a blog

Although we can give you more, we are going to tell you our 10 reasons why your eCommerce needs a blog (and it needs it now). It may seem that in 2022, blogging in general, and in online stores [...]

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Build your brand: Content strategy for your business
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By Fabrizio Scaglione
In Blog, Tips customer service, Tips e-commerce
Posted 30 August 2022

Build your brand: Content strategy for your business

We’ve been saying for years that “content is king”. It may seem like an exaggeration, but it’s quite true. So, if you allow us, we’ll give you a piece of advice: [...]

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Chat specialists: l’Oréal beauty advisors
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By Ilaria Carboni
In Blog, News Oct8ne, Tips customer service, Tips e-commerce
Posted 25 May 2022

Chat specialists: l’Oréal beauty advisors

If digitalisation is taking hold more and more in our society, imagine how essential it is for businesses, and more so now that the pandemic has radically changed the way we shop online. L’Oréal, [...]

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Interview with Ferran Abelló – Success Story
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By Ilaria Carboni
In Blog, News Oct8ne, Tips customer service, Tips e-commerce
Posted 25 May 2022

Interview with Ferran Abelló – Success Story

We’ve decided to interview Ferran Abelló because we believe sharing his experience will help those who are already in the business world and inspire and motivate those who have not yet taken the [...]

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Everything you need to know about whatsapp and whatsapp business Api
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By Ilaria Carboni
In Blog, Tips customer service, Tips e-commerce
Posted 22 April 2022

Everything you need to know about whatsapp and whatsapp business Api

Wait, We are sure that when you read the title you thought: what else is there to know about WhatsApp at this point? Well, we invite you to read on, you’ll see that there are still things [...]

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New live shopping and social commerce trend
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By Ilaria Carboni
In Blog, Tips customer service, Tips e-commerce
Posted 29 March 2022

New live shopping and social commerce trend

Live shopping, live online shopping or social commerce are very fashionable terms and have been heard more since the pandemic. But what is this trend? How can you apply it to your online sales [...]

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How to create a chatbot for WhatsApp in 4 steps
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By Ilaria Carboni
In Tips customer service, Tips e-commerce
Posted 29 March 2022

How to create a chatbot for WhatsApp in 4 steps

If the customer uses WhatsApp, we should use it too. It’s so simple, it’s almost too obvious. This instant messaging system may not have been a professional tool originally, but you can’t [...]

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How to create engagement through a trigger strategy
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By Ilaria Carboni
In Blog, News Oct8ne, Tips customer service, Tips e-commerce
Posted 22 February 2022

How to create engagement through a trigger strategy

Surely you are familiar with the concept of engagement on social networks but in this article, we’re going to talk about engagement in e-commerce. More specifically, using triggers strategically [...]

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Trends: The evolution of the digital buyer’s profile in 2021
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By Ilaria Carboni
In Blog, Tips customer service, Tips e-commerce
Posted 24 January 2022

Trends: The evolution of the digital buyer’s profile in 2021

It’s worth taking a second to get perspective on how the digital buyer’s profile has evolved in the past year. It’s been 12 months where already notable trends were consolidated and others that [...]

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How to create effective sale promotions
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By Ilaria Carboni
In Blog, Tips customer service, Tips e-commerce
Posted 12 January 2022

How to create effective sale promotions

Sale promotions are so closely linked to e-commerce that it’s hard to imagine what it would be like today without them. All e-commerce marketing managers fall back on different layouts and [...]

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