Tips customer service

A business thrives when it has positive relationships with its customers, but to make this bond work you have to focus on one vitally important factor: personalization. The online buyer needs an [...]

The fact that Starbucks is a money-making machine is known around the world. The same is true for a company that has one of the most refined business models in the sector or knows how to redefine [...]

Have you ever considered the time we spend looking at a web page’s statistics and trying to interpret what implementations for improvement we can derive from that data? Many of us have asked this [...]

It kicks butt. I could finish the article here but I´ll try to extend it a little more and give some reasons. So, why does it kick butt? Because you’ll find few customer service desks where [...]

96% of Americans shop online, a number that seems like anyone can jump into the market without worrying about failure because there are 16 million buyers they can conquer. For anyone who thinks [...]

Customer service sells; this kind of marketing axiom has been repeated since the first sale was made, but it’s still valid. We all know online and offline businesses that have converted consumer [...]

In the e-commerce world, they always talk about the importance of customer loyalty and they give you a bunch of numbers, endless statistics, and strategic data to increase the conversion of your [...]

Providing good customer service is crucial, especially in e-commerce where buyers are only a click away from leaving your business. Each email or call becomes a key point where the contact [...]

We’ve already explained how Oct8ne has been able to increase sales by improving communication between the agent and the customer through coviewer user tracking, or triggers. However, with [...]

Solving customers’ questions can seem simple: you only have to sit and wait for them to come up with one that, surely, you’ll be able to solve quickly and efficiently. However, only [...]