Tips customer service

We’re going to talk about one of the basic elements in any automation strategy, this time focusing on triggers. As important as they are, the truth is not everyone is used to working with them so [...]

Of all the tools commonly used in e-commerce, there is one that usually isn’t associated with conversion and it’s a strategic error not to do so. We talk about live chat and its spectacular sales [...]

When we describe Oct8ne to potential customers and they learn it is a visual experience, we sometimes hear them respond that it sounds a lot like co-browsing or screensharing. People seem to be [...]

Summer arrives and we all start planning our summer vacation, if we haven’t done so already, even if we still don’t know what the COVID-19 restrictions will bring. But if you’re [...]

Livechat is one of the easiest and fastest ways for customers to contact your company. That it’s an immediate channel explains why 83% of customers prefer to interact through chat. These customer [...]

We talk about many fundamental characteristics of customer service: immediacy, automation, omnichannel, personalization, etc. Customers are getting more demanding and we have to adapt to their [...]

We are living in memorable times and that is especially true for the e-commerce sector. COVID-19 has accelerated both the rate of e-commerce penetration and sales growth in virtually every [...]

2020 has been a tough year. But, for the e-commerce field, it has been a very positive year. Due to the COVID-19 situation, many companies have had to switch to digital and many users – who [...]

Contact with customer service is one of the most important factors in the customer experience lifecycle. When B2B companies offer products and / or services for commercial purposes, they require [...]

When we talk about e-commerce, we’re talking about an investment. To open an online store, we need a budget: the cost of the website, maintenance, payment gateway, stock, photos and logistics. To [...]